Frequently Asked Questions

ENROLLMENT

How do I enroll for a course?
Visit www.smarterone.ph, then click on the course you wish to enroll. You will then have information about the course. Click on Add to Cart to start the enrollment process. After adding to your cart, you can click Check Out to proceed with the payment details. Click here to download our enrollment guide.

When can I enroll for a course?
Enrollment for a course is usually indicated on the course page. Learners can enroll on the course anytime within this period.

I am a learner who is based outside the Philippines. How can I enroll for a course?
For foreign learners based outside the Philippines, you may enroll directly through our platform courses.smarterone.ph.

Can I enroll for someone else?
We encourage that learners enroll for themselves. In cases where this is a difficulty, you may enroll for another person as long as you indicate their name and their e-mail. Our servers will only allow a single user for each e-mail registered.

I am enrolling for a course and I was disconnected from the internet. What can I do?
We recommend starting the enrollment process all over again.

Are enrollments transferable?
No. Enrollments to courses are non-transferable. Only the registered user should access the enrolled courses. SmarterOne PH has the right to terminate enrollment for violations to these terms.

PAYMENT

How can I pay for my enrollments/registrations?
Upon check-out, you will be prompted to select a payment option: using Dragonpay, Credit Card, or Paypal.

Our payment gateway, DragonPay PH, has several payment channels that you can use. Through DragonPay, you can pay for your courses using over-the-counter bank deposits, payments through ATMs, Bayad Centers, 7/11, LBC, Cebuana, M. Lhuiller, SM Payment Center, GCash, and many others.

Click on this link for more details.

I have paid already through DragonPay payment channels, what will I do next?
DragonPay will send an e-mail that contains the link where you will verify your payment. Click on the link and follow the instructions to validate the payment. After the payment is validated, you will receive an e-mail containing the account access information.

I am outside the Philippines, how can I pay for my registrations?
You can pay via PayPal through our platform courses.smarterone.ph

I would like to cancel my enrollment. Can I refund my payment?
We only process refunds and cancellations if the course has not been accessed/opened. Please e-mail support@smarterone.ph to request for cancellation and refund.

TAKING THE COURSE

I am not a techy person, how can I know how to use your course?
We have a video guide on how to take courses. You can access this through your accounts.

Do I need to complete the course in one sitting or can I take it in several instances?
Our courses are designed to be taken at the learner’s own pace. If the course is 8 hours, you do not need to complete it in straight 8 hours. You may divide the 8 hours through several on-line sessions based on your own preferred schedule. You can take the course anytime, anywhere.

How long is my access to the course from the start of enrollment?
Duration of access to the courses vary. This is usually indicated in the course information page. For example, if the course page indicates that you have 30 days access, this means that you have full access to the course for 30 days from the date of enrollment. Likewise, this also means that you need to complete the course within that 30-day period. After that period, you will lose access to the course.

How will my progress be monitored?
On your course site, you can see a progress bar that indicates your progress. SmarterOne PH, the course instructors, and when applicable, PRC Monitors can monitor your progress through progress reports generated by our learning platform.

AFTER THE COURSE

I have completed the course, will I receive a certificate?
It depends. Some of our courses will automatically generate a certificate upon completion. You can access this through your course site or it will be sent to your e-mail. 

For some courses, like free courses, certificates are not included/provided, unless indicated.

Can I still access the course after I complete it?
Yes, provided it is within the allowed access period.

PRIVACY

What data/information will be obtained?
Upon enrollment, we will require your name, e-mail, billing address, contact information, and if applicable, information regarding your professional registration.

How will my data be used?
Your data will be used solely for the purpose of registration, billing, and communications. For professionals who enroll in CPD programs, your data will form part of the reportorial requirements set by the Professional Regulation Commission.

How long will my data be kept?
We will store your data as long as you are taking the courses we provide. For CPD Programs, we will store information for 1 year after the submission of reportorial requirements to PRC. We do not, however, have control on how long the PRC stores your data.

Can I request for my personal data to be deleted?
Yes, you can request by clicking on this link. Data deletion requests are processed only for those who cancel registration or those who have completed their courses, with the exception of CPD courses.

Who will have access to my data?
Only SmarterOne PH will have access to your data. SmarterOne PH will ensure that all data remain private and confidential. For CPD Programs, the PRC CPD Councils and the PRC will have access to professional information as part of their reportorial requirements.

For full details, you may access our Privacy Policy.