Frequently Asked Questions

About On-Line Courses

WHAT IS AN ON-LINE COURSE?

An on-line course is just like the courses you take in school or the seminars you attend through different professional organizations, except that they are offered on-line. Our courses are usually divided into chapters and modules. Each module would focus on a specific topic under the bigger topic covered by the chapter. The modules would have lecture videos and may also include reading supplements. We follow a micro-learning format so you will have short videos of each topic, helping you take the course on your own pace.

DO I NEED A DESKTOP COMPUTER OR A LAPTOP TO ACCESS YOUR COURSE?

Not really. Our learning platform is optimized for use on any device–whether it is your desktop or laptop computer, your tablet, or even your mobile phone! You can learn anywhere and anytime! 

However, while our learning platforms are accessible via mobile phones and devices, some devices may not be able to fully support the learning platform. Please also take note that access to the learning platform, particularly playing the lecture videos, require a large amount of data on your part. Make sure you are connected to wi-fi! SmarterOne PH will not be liable for costs incurred in data charges when you take your courses.

Enrollment

HOW DO I ENROLL FOR A COURSE?

Visit www.smarterone.ph, then click on the course you wish to enroll. You will then have information about the course. Click on Add to Cart to start the enrollment process. After adding to your cart, you can click Check Out to proceed with the payment details. Click here to download our enrollment guide.

WHEN CAN I ENROLL FOR A COURSE?

Enrollment for a course is usually indicated on the course page. Learners can enroll on the course anytime within this period.

HOW LONG IS MY ENROLLMENT VALID?

For most of our courses, enrollment is valid only for 30 days. This means that you have full access of the course within the 30-day period and must complete the course in that time frame.

CAN I ENROLL FOR MULTIPLE COURSES AT THE SAME TIME?

Yes, you can enroll as many courses as you like. You do not need to create a new account every time you enroll to a new course. As long as you are using the same e-mail address, the new courses will be added to your account after enrollment.

I AM A LEARNER WHO IS BASED OUTSIDE THE PHILIPPINES. HOW CAN I ENROLL FOR A COURSE?

For foreign learners based outside the Philippines, you may enroll directly through our platform courses.smarterone.ph.

CAN I ENROLL FOR SOMEONE ELSE?

We encourage that learners enroll for themselves. In cases where this is a difficulty, you may enroll for another person as long as you indicate their name and their e-mail. Our servers will only allow a single user for each e-mail registered. 

I AM ENROLLING FOR A COURSE AND I WAS DISCONNECTED FROM THE INTERNET. WHAT CAN I DO?

We recommend starting the enrollment process all over again.

ARE ENROLLMENTS TRANSFERABLE?

No. Enrollments to courses are non-transferable. Only the registered user should access the enrolled courses. SmarterOne PH has the right to terminate enrollment for violations to these terms.

Payment

HOW CAN I PAY FOR MY ENROLLMENTS/REGISTRATIONS?

Upon check-out, you will be prompted to select a payment option. Our payment gateway, Dragonpay, has several payment channels that you can use. Through Dragonpay, you can pay for your courses using over-the-counter bank deposits, payments through ATMs, Bayad Centers, LBC, Cebuana, M. Lhuiller, SM Payment Center, GCash, and many others. Make sure to print your payment instructions and send it to your e-mail for reference. You can also pay through PayPal if you have an account.

I HAVE PAID ALREADY THROUGH DRAGONPAY PAYMENT CHANNELS, WHAT WILL I DO NEXT?

Once your payment has been validated, you will receive an e-mail regarding your course information and log-in information (username, password, and URL for the course). You will also receive an e-mail from Dragonpay confirming your payment. The e-mails are usually received in a few hours if you paid during business hours. If you do not receive the e-mail confirmation within 24 hours from Dragonpay, please contact them. If you do not receive the enrollment e-mail within 24 hours, please e-mail us through support@smarterone.ph.

I AM OUTSIDE THE PHILIPPINES, HOW CAN I PAY FOR MY REGISTRATIONS?

You can pay via PayPal through our platform courses.smarterone.ph.

I WOULD LIKE TO CANCEL MY ENROLLMENT. CAN I REFUND MY PAYMENT?

We only process refunds and cancellations if the course has not been accessed/opened or within 24 hours from the time of registration, whichever comes first. Please e-mail support@smarterone.ph to request for cancellation and refund. Fees charged by our payment channels are non-refundable.

Completing Courses

I AM NOT A “TECHY” PERSON, HOW CAN I KNOW HOW TO USE YOUR COURSE?

We have a video guide on how to take courses. You can access this through your accounts.

DO I NEED A SPECIAL PROGRAM OR APP TO TAKE THE COURSES?

No. We use a web-based application/program for the delivery of our on-line courses.

DO I NEED TO COMPLETE THE COURSE IN ONE SITTING OR CAN I TAKE IT IN SEVERAL INSTANCES?

Our courses are designed to be taken at the learner’s own pace. Just like watching your favorite movies or series in streaming services, our courses are on-demand. If the course is 8 hours, you do not need to complete it in straight 8 hours. You may divide the 8 hours through several on-line sessions based on your own preferred schedule. You may pause after a chapter and resume after a day or you may take a chapter per week! You can take the course anytime, anywhere.

HOW LONG IS MY ACCESS TO THE COURSE FROM THE START OF ENROLLMENT?

Duration of access to the courses vary. This is usually indicated in the course information page. For example, if the course page indicates that you have 30 days access, this means that you have full access to the course for 30 days from the date of enrollment. Likewise, this also means that you need to complete the course within that 30-day period. After that period, you will lose access to the course.

HOW WILL MY PROGRESS BE MONITORED?

On your course site, you can see a progress bar that indicates your progress. SmarterOne PH, the course instructors, and when applicable, PRC Monitors can monitor your progress through progress reports generated by our learning platform.

After the Course

I HAVE COMPLETED THE COURSE, WILL I RECEIVE A CERTIFICATE?

It depends. Some of our courses will automatically generate a certificate upon completion. You can access this through your course site or it will be sent to your e-mail. In some cases, like for CPD programs, we will e-mail your certificate upon completion of the course and other required tasks included in the course site. We usually evaluate your progress in the course and then send the certificate. If you do not receive a certificate within 3 days after completion, e-mail support@smarterone.ph. For some courses, like free courses, certificates are not included/provided, unless indicated.

WHAT INFORMATION IS CONTAINED IN THE CERTIFICATE?

Your certificate of completion will indicate the title of the course, the duration (number of hours) of the course, and, as applicable, the number of CPD units, the issuing CPD Council, and the program accreditation number.

CAN I REQUEST A PRINTED/HARD COPY CERTIFICATE?

All our certificates are automatically generated upon completion and sent to the learner via e-mail. We only issue printed or hard copy certificates for legitimate purposes and for a fee (processing and shipping fee).

CAN I STILL ACCESS THE COURSE AFTER I COMPLETE IT?

Yes, provided it is within the allowed access period.

Privacy & data Collection

WHAT DATA/INFORMATION WILL BE OBTAINED?

Upon enrollment, we will require your name, e-mail, billing address, contact information, and if applicable, information regarding your professional registration.

HOW WILL MY DATA BE USED?

Your data will be used solely for the purpose of registration, billing, and communications. For professionals who enroll in CPD programs, your data will form part of the reportorial requirements set by the Professional Regulation Commission.

HOW LONG WILL MY DATA BE KEPT?

We will store your data as long as you are taking the courses we provide. For CPD Programs, we will store information for 1 year after the submission of reportorial requirements to PRC. We do not, however, have control on how long the PRC stores your data.

CAN I REQUEST FOR MY PERSONAL DATA TO BE DELETED?

Yes, you can request through the Data Deletion Page. Data deletion requests are processed only for those who cancel registration or those who have completed their courses, with the exception of CPD courses.

WHO WILL HAVE ACCESS TO MY DATA?

Only SmarterOne PH will have access to your data. SmarterOne PH will ensure that all data remain private and confidential. For CPD Programs, the PRC CPD Councils and the PRC will have access to professional information as part of their reportorial requirements. For full details, you may access our Privacy Policy through this link.